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29 May 2022

Permanent Shipping domestic claims administrator Needed

Black Tie Recruit – Posted by JobWire24 Cape Town, Western Cape, South Africa

Job Description

Shipping domestic claims administrator Needed

Location: Durban
Job Type: Permanent
Company/Employer: Black Tie Recruit
Job Title: Shipping domestic claims administrator Needed


Vacancy Details

Personal Attributes:

  • Well groomed
  • Fluent in spoken and written English, Afrikaans an added advantage
  • Enthusiastic, passionate, energetic
  • Good planning skills and very organized in one’s work priorities
  • Attention to detail
  • Able to deal with conflict, maintain good client relationship when client is dissatisfied
  • Open and honest in communication and ability to build relationships with clients
  • Ability to explain technical aspects of insurance to clients with no insurance knowledge
  • Be able to engage insurers, service providers and third parties on issues
  • Thrives on challenges
  • Team-orientated
  • Determined to progress in career
  • Willing to learn
  • Proactive
  • Prepared to work overtime based on operational requirements and not afraid of increased workload
  • Ability to work well under pressure

Responsibilities:

  • Ability to proficiently process claims within binder mandates
  • Ability to proficiently process claims outside of binder mandates with multiple insurers
  • Advise and update clients on claims and claims progress.
  • Manage escalated claims
  • Liaise with and negotiate settlements with underwriters.
  • Regular follow-ups on outstanding /unresolved claims.
  • Computer experience required:

Microsoft Office:

  • Word
  • Excel
  • Microsoft Outlook (calendar, talk allocation, contact management).
  • Virtual meeting and engagement platforms
  • Internet usage
  • Policy management software.

Candidate Requirements

  • Matric
  • Proven FAIS compliance to meet the domestic short term insurance Fit and Proper requirement
  • Experience
  • At least 5 years’ experience in all aspects of domestic claims including marine small craft.

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