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22 May 2022

Permanent Job Vacancy for Client Services Manager Wanted

ManpowerGroup South Africa – Posted by JobWire24 Johannesburg, Gauteng, South Africa

Job Description

Job Vacancy for Client Services Manager Wanted

Location: Johannesburg
Job Type: Permanent
Company/Employer: ManpowerGroup South Africa
Job Title: Job Vacancy for Client Services Manager Wanted


Vacancy Details

Our client, one of the leading full service Law Firms, is urgently looking to employ a Client Services Manager Purpose summary:

Responsible for managing and maintaining the client services function according to agreed standards and high service levels.

Provides input and manages the implementation of client service policies, procedures, standards and measures.

Responsible for creating a unique experience to the firm’s employees and visitors as well as continuously identifying and addressing client needs by providing a wider variety of services. Manages all service related queries, e.g. vendor management, reception.

Responsible for statistical reports on the team’s productivity, client’s satisfaction levels etc.

Job description

  • Manage the firm’s brand image in relation to general client services and frontline interactions.
  • Formulate client service policies and service level agreements by keeping abreast with the best practices and trends in the industry and implement when necessary.
  • Design and implement a client services measurement framework to promote a service culture as well as to track and evaluate the service delivered.
  • Manage relationships and service level agreements with external vendors and ensure vendors used are the best fit for the firm.
  • Manage and control inventory by conducting stock takes and implementing processes/policies to prevent waste, damage, theft etc.
  • Manage and control the client services budget.

Minimum requirements:

  • At least 5 years working experience in the hospitality industry e.g hotels, lodges etc.
  • At least 3 years’ experience managing catering services (in house or outsourced).
  • Minimum qualifications-Diploma/B.Tech in Hospitality Management.
  • Strong background in hospitality/client experience ethos.
  • Solid background in people management.

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