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22 May 2022

Permanent Job for Service Centre Clerk Requered

Ntice Search – Posted by JobWire24 Gauteng, South Africa

Job Description

Job for Service Centre Clerk Requered

Location: Gauteng
Job Type: Permanent
Company/Employer: Ntice Search
Job Title: Job for Service Centre Clerk Requered


Vacancy Details

Our Client, JD Group Limited, is looking for a Service Centre Clerk within the Supply Chain Division based in Rosslyn. You will be responsible for performing a clerical service for the Service Centre to achieve the effective and efficient maintenance of the Service Centre function. You will need to have experience within a Warehousing or Retail environment within a similar role.

Duties and Responsibilities:

  • Execute general administration for the Service Centre as needed
  • File Service Centre documentation according to filing procedures
  • Process and capture documentation on the SAP system
  • Maintain filing system according to SC procedures
  • Contact suppliers to get authorisation for repairs
  • Execute the Request for Quotation for repairs from suppliers
  • Obtain extended guarantee authorisation from branches
  • Debit extended guarantees against branches via Head Office
  • Capture relevant incident reports
  • Assist with catering and related functions
  • Perform front desk operations
  • Process documentation for the department
  • Distribute the necessary documentation in accordance with procedures and guidelines
  • Assist across departments when required to do so
  • Reconcile fingertech reports for attendance records
  • Capture time and attendance and allowances
  • Execute Service Centre inventory control and safekeeping practices
  • Check inbound and outbound documentation for accuracy and completeness
  • File inbound and outbound documentation according to filing procedures
  • Ensure protection and safety of all documentation
  • Perform physical stock counts as required
  • Execute activities to comply with relevant safety policies and procedures
  • Comply with access established control to restricted areas
  • Comply with Service Centre safety operational guidelines policies, processes, and procedures
  • Comply with safe working condition
  • Deal with internal and external customers in a customer-centric manner
  • Understand and apply for standards set out in all legislation that effects the customer
  • Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated in line with agreed standards
  • Recognise and celebrate customer centric behaviour within others
  • Manage colleagues and customers’ expectations and communicate appropriately
  • Act in a customer centric manner that is in line with the service code
  • Meet and exceed the requirements of internal and external customers
  • Multi-skill across departments where and when required
  • Actively and consistently maintain a high standard of professionalism in all aspect of personal presentation and delivery
  • Apply knowledge of the organisational system, structures, policies and procedures to achieve results
  • Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Provide appropriate resolution for tasks or deadlines not met
  • Support and drive the business’ core values ยท Actively seek and accept constructive feedback
  • Provide support across departments when required to do so
  • Actively gain knowledge of SAP processing, filing and administrative processes across departments
  • Assist in reception when required to do so

Minimum Requirements:

  • Matric
  • 2-3 years’ experience in administration within a Warehousing or Retail environment (Warehousing, stock control, petty cash administration, records maintenance etc.)
  • Proficient in MS Office and SAP or EWM

Skills:

  • Numeracy and literacy skills
  • Communication
  • Customer orientated
  • Personal resilience
  • Attention to detail
  • Effective self-management and teamwork

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