Job Description

Job for Service Centre Clerk Requered

Location: Gauteng
Job Type: Permanent
Company/Employer: Ntice Search
Job Title: Job for Service Centre Clerk Requered

Vacancy Details

Our Client, JD Group Limited, is looking for a Service Centre Clerk within the Supply Chain Division based in Rosslyn. You will be responsible for performing a clerical service for the Service Centre to achieve the effective and efficient maintenance of the Service Centre function. You will need to have experience within a Warehousing or Retail environment within a similar role.

Duties and Responsibilities:

• Execute general administration for the Service Centre as needed
• File Service Centre documentation according to filing procedures
• Process and capture documentation on the SAP system
• Maintain filing system according to SC procedures
• Contact suppliers to get authorisation for repairs
• Execute the Request for Quotation for repairs from suppliers
• Obtain extended guarantee authorisation from branches
• Debit extended guarantees against branches via Head Office
• Capture relevant incident reports
• Assist with catering and related functions
• Perform front desk operations
• Process documentation for the department
• Distribute the necessary documentation in accordance with procedures and guidelines
• Assist across departments when required to do so
• Reconcile fingertech reports for attendance records
• Capture time and attendance and allowances
• Execute Service Centre inventory control and safekeeping practices
• Check inbound and outbound documentation for accuracy and completeness
• File inbound and outbound documentation according to filing procedures
• Ensure protection and safety of all documentation
• Perform physical stock counts as required
• Execute activities to comply with relevant safety policies and procedures
• Comply with access established control to restricted areas
• Comply with Service Centre safety operational guidelines policies, processes, and procedures
• Comply with safe working condition
• Deal with internal and external customers in a customer-centric manner
• Understand and apply for standards set out in all legislation that effects the customer
• Deal effectively and timeously with customer complaints and ensure that complaints are resolved or escalated in line with agreed standards
• Recognise and celebrate customer centric behaviour within others
• Manage colleagues and customers’ expectations and communicate appropriately
• Act in a customer centric manner that is in line with the service code
• Meet and exceed the requirements of internal and external customers
• Multi-skill across departments where and when required
• Actively and consistently maintain a high standard of professionalism in all aspect of personal presentation and delivery
• Apply knowledge of the organisational system, structures, policies and procedures to achieve results
• Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Provide appropriate resolution for tasks or deadlines not met
• Support and drive the business’ core values · Actively seek and accept constructive feedback
• Provide support across departments when required to do so
• Actively gain knowledge of SAP processing, filing and administrative processes across departments
• Assist in reception when required to do so

Minimum Requirements:

• Matric
• 2-3 years’ experience in administration within a Warehousing or Retail environment (Warehousing, stock control, petty cash administration, records maintenance etc.)
• Proficient in MS Office and SAP or EWM

Skills:

• Numeracy and literacy skills
• Communication
• Customer orientated
• Personal resilience
• Attention to detail
• Effective self-management and teamwork

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