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4 Aug 2022

PermanentFront Desk Clerk Required Urgently At Western Cape

Job Crystal – Posted by JobWire24 Western Cape, South Africa

Job Description

Front Desk Clerk Required Urgently At Western Cape

Location: Western Cape
Job Type: Permanent
Sectors: Front Desk Clerk
Company/Employer: Job Crystal
Job Title: Front Desk Clerk Required Urgently At Western Cape

  • NOT LIMITED TO: Booking in and collection of repairs
  • Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
  • Carry out warranty checks immediately during booking in on all units brought for repair.
  • Phone or e-mail clients to collect stock and update studio.
  • Return the repaired goods to the correct customer on collection with 100% accuracy.
  • Escalate unresolved customer queries and complaints to the Supervisor within one hour.
  • Maintain effective tracking of uncollected repairs.
  • Follow up with clients on all outstanding confirmations or collections weekly.
  • Report on action taken on uncollected repairs within a month.
  • Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
  • Follow appropriate quality procedures at all times.
  • Escalate problems or concerns to Supervisors or Technical Manager without delay so that the necessary solutions can be arranged timeously.
  • Offer
  • Communication
  • Greet clients in a friendly and professional manner.
  • When already occupied in serving clients, acknowledge the presence of new clients as far as possible.
  • Maintain excellent etiquette when communicating per e-mail or telephone.
  • Housekeeping
  • Maintain good housekeeping of the front counter at all times.
  • Be meticulous on your personal appearance as face of the business at the front counter.
  • General
  • File all paperwork daily.
  • Carry out warranty checks as requested for website enquiries.
  • Check all shelves in the customer store on Mondays, Wednesdays and Fridays to compare stock list with actual stock.
  • Follow Quality procedures and Health & Safety requirements at all times.
  • Monthly Salary: R10000 – R10000


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